What is Déjà Vu?

  • Déjà Vu is a phrase, what matters is the connection the word implies. The joy of repeated experiences, the smell of smoke off the grill, the taste of the whisky in your glass. Experience food through Deja Vu, get rewarded for your loyalty, and unlock the tiers to become a Sann Master.

I’ve downloaded the app but can’t see any venues, what do I do now?

  • Do you choose the red pill or the blue pill. Choose the red pill by turning on your location services, and see how far down the rabbit hole you can go .

Where can I set up my profile?

  • On the main app discovery page, you’ll see an AQUA dot on the upper left hand corner. Add a selfie, your name, your gender preference, and email address to stay updated with the freshest Déjà Vu news in your inbox.

I’ve just downloaded the app and signed up. How many visits is in until I unlock rewards?

  • Straight away. All Deja Vu’ers start out on AQUA so the first reward will be there waiting for you.

How can I redeem my unlocked rewards?

  • Under your chosen perk, you’ll see a ‘Redeem’ button. Just click that, swipe to confirm that you want it (you do) and show it to your street food vendor or restaurant waiter.

I keep redeeming offers but am not moving through the tiers.

  • DJV can only show you the door, you must walk through it. Don’t forget to CHECK-IN when you arrive at your favourite venue, then you’ll gain your loyalty point.

The app keeps saying that I’m too far away to check in

  • Go out, explore what London has to offer and Unlock Something Fresh because check-ins can only be done when you’re in or nearby the venue.

How can I find out how far away I am from the next tier?

  • Click on a venue and scroll down to below your rewards to see how many check-ins you have till you unlock the next tier.

It looks like I’m KAI at my favourite vendor in King’s Cross, but will I be able to redeem the same rewards for their location in West India Quay?

  • Of course. We operate the app on a brand basis so if you whether you show your loyalty to one location, two or all of them, you’ll still be able to access your points and tier perks.

I’ve gone down a tier, what happened?

  • Your favourite place just wants some more attention. Joking. Well, not really. Loyalty is all about going back to the places you love so pay them a visit, check-in and regain your tier ranking.

Is there a way of seeing what future perks I could get on the other tiers?

  • If all rewards were revealed there would be no mystery. You have to keep going back to the London venues that you love and level up to see what lies ahead.

Will there be any new venues on the app?

  • 100%. Déjà Vu is growing so new locations are being added to the app as we speak. Or type. Or eat. Follow our Instagram where we like to periodically rave about our new partners.

I lost my phone. Do I lose all of my tier points?

  • Don’t worry. Download the app again and as long as you have your original phone number and input it, you’ll have your points.

How can I keep updated with Déjà Vu?

  • Make sure you input your email address when first creating your profile in the app and well keep you updated with new vendors and changes to the app. Apart from that, catch us over on Twitter and Instagram.